The Business Letter
The date is entered at the top. Press the Enter key four times after you type the date. Type your return address
(on three or four lines). After you type your return address, again press the Enter key four times. Type the
recipient's address. Press the Enter key twice. Type the salutation (the greeting). Press the Enter key twice.
The body of the business letter comes next. In three or four paragraphs, say what you have to say in the
following order. The first paragraph should be one or two sentences and should state the purpose of the letter.
The second and third paragraphs can be longer (but try to make them no longer than ten lines each). In these
paragraphs, state what it is you have to say. The last paragraph should be one or two sentences in which you
state what you want done and when you want it done. For example, if you are writing to get a refund, state that
you want your money returned by (specify the date). Never use the terms "at your earliest convenience" or "as
soon as possible." Those terms leave it up to the recipient when to respond to the letter. Set a firm date for
when you want your response to the letter.
The closing should be any of several accepted business closings, such as Very truly yours or Sincerely yours.
Note that only the first word in the closing is capitalized. If you are writing to a person in high authority,
use a closing such as Respectfully yours, or Very respectfully and sincerely yours. Press the Enter key four or
five times to allow you or the person who will be signing the letter enough space to write his or her signature.
Press the Enter key twice after the closing. Type the full name of the author of the letter. Press the Enter key
twice. At this point, you can type the copy notation, such as "Copies to:" and the name of any persons who will
be receiving copies. If you are enclosing anything with the letter, press the Enter key once and type either
"Enclosure" if you have one enclosure or "Enclosures" if you have more than one enclosure. It's not a bad idea
to identify the enclosure if it is of any significant value, similar to this:
Enclosure: Check for $1000
Parts of a Business Letter
- Return address
- Recipient's address
- Greeting (the salutation)
- Body (at least three paragraphs)
- Sender's name
- Sender's title
- Copy notation (if any)
- Enclosure notation (if any)
The sample business letters (at left) illustrate the differences between the block and modified block style
Writing effective communications is an essential job skill. There are two styles for writing the business letter. The
first is called the block style; the second is called the modified block style. We'll examine each one of these
two styles. There are some advantages to choosing one style over another, but each is appropriate for a business
setting. Which style to choose is mostly a matter of preference.
In the block style letter, all parts of the business letter begin at the left margin. Because there is no need
to set tab stops or indent, it is faster to create a block style letter than a modified block style letter. Some
people, however, prefer the modified block style letter because they feel it has a more businesslike appearance.